An Awesome Technology with no Awesome Services is not Awesome at all

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Jeremiah Owyang, chief analyst at Forrester Research, wrote a abundant column a few canicule aback on the technology scalability vs. casework in startups. It is generally declared that the angelic beaker of technology startups is to accept a awful scalable artefact while alms minimum animal casework for best scalability. However, as Jeremiah states, accumulation abundant technology with abundant education, implementation, training, and abutment casework is appropriate to accommodate amount to ample brands and enterprises.

While The Baynote Collective Intelligence Platform delivers the best products and content to website visitors automatically through the use of a very scalable technology platform, our professional services organization(PSO) has been at the core of every customer success we’ve enjoyed as a company. Here is a brief look into our processes.

Education. Education at Baynote starts on our first call by explaining our core methodologies in cross-channel content and product targeting, but it continues with an engaged PSO delivering best practices to our customers ensuring they get the most value out of our technology platform.

Implementation. Our solutions are served via Software-as-a-Service SaaS, therefore our implementations are not resource intensive. Still our PSO team is quick and responsive during the implementation process.

Training. Again, Baynote is automated, but we do have a reporting and editorial interface for delivering business intelligence and control over our recommendations delivered. Despite the intuitive nature of our tool, our customer engagement managers ensures that our clients are well versed with the interface.

Support and Custom Applications. For customers that have special needs, our professional services team will assist with more complex integrations or building custom applications driven by data exposed through our API.